Terms. (Draft)

Terms are currently in draft and subject to change with out notice.

Meanings.

1. EES stands for John Watson trading as Edinburgh EPOS systems.

2. Client stands for the person, organisation who is being served by EES.

3. EPOS stands for Electronics Point Of Sale.

4. Hardware is regarding as any physical object such the POS unit, receipt printer, till drawer and all the cabling.

5. Software includes the system software and application software that is installed on the hardware which allows the e EPOS system to run.

Payment terms.

1. To secure any price offer or an installation date, a required deposit payable of £150+VAT by the client too EES, this will be deducted from the final balance. This deposit is no-refundable unless the agreed price or installation date cannot be met by EES without any delay of payment by the client.

2. Unless otherwise stated all hardware and software purchased is payable by the client to EES in advance of delivery.

3. Unless otherwise stated all servicing fee including support, training and installation is payable within 14days of invoice by the client too EES.

4. Unless otherwise stated all prices exclude VAT, delivery and any other additional expenses.

5. Any cancellation of service must be put in writing by the client to EES.

6. 35% re-stocking fee, all products most come back in the original condition including packaging, only applies to the first few days on delivery of goods.

7. All prices advertised our subject to change with out notice.

8. Late payment charges will automattically be applied to all overdue invoices as in the accordance to the UK commercial debt act.


1. Invoice of up to £999, late payment fee of £40 plus interest will be applied.

2. Invoice of up to £9999, late payment fee of £70 plus interest will be applied.

3. Invoice of over £10,000, late payment fee of £100 plys interest will be applied.

4. Standard reference interest rate + 8% will be applied to any remaining balance.

5. Any recovery expenses, legal expenses that EES occurs in recovery of payment will also be applied.

General Maintenance.

1. Covers the maintenance and general upkeep of the software including remote monitoring and servicing.

2. Hardware covered by hardware warranty as supplied by the manufacturer.

3. Software warranty is offered as part of the maintenance package.

4. Does not cover third-party hardware or software not directly supplied by EES.

5. Does not cover issues caused by third-party software, third-party hardware or a third-party service.

6. Internet access is required for remote maintenance or support, if Internet is unavailable, the client will be liable for any additional expenses such as travel/accommodation expenses.

Support after maintenance contract.

1. Normal charges will apply.

Price guarantee.

1. EES will beat any other" EPOS package" price from any other "EPOS supplier" located in the UK by at least 10%.

2. "EPOS package" must include similar EPOS hardware, software with similar features, installation, training and support for at least 6 months.

3. "EPOS supplier" must be established for at least 2 year, located in the UK and 70% of its turnover is EPOS related.

4. The quote from the EPOS supplier must be in writing.

5. Guarantee only valid for up to 14 days after the date on the first initial invoice or deposit.

Maintenance contract.

1. The client may suspend any maintenance contract at any time by notifying EES in writing.

2. EES may suspend or cancel any maintenance contract by notifying the client in writing for what ever reason.

3. In the case of EES suspending or canceling any maintenance contract, EES will recommend an alternative supplier(s) or alternative product(s).

Pre-Installation.

1. EES will indever to answer all clients questions regarding features and limitations of the system prior installation

2. Full demos of the software will be provided to the client on request prior installtion.

2. On date of installation, date of purchase order, date of installation, date of deposit payment, date of the first initial payment or the date that comes first, the client will accept all limitations and features of the hardware and software provided by EES. EES will then not be deemed liable for the features and limiatations of the hardware and software being supplied.

Standard Installation and installation requirements.

1. Standard installation includes positioning system in correct location and connecting cables, does not include data entry or laying network cables.

2. Network cables and brittish standard power supply sockets must be in place before the EPOS system is installed. Network cables and installation of cables charged as an additional expense.

3. Power surge protection and uninterrupted power supply is strongly advised, this can be supplied at an additional charge, hardware warranty or maintenance cover will not cover damage caused by power surges.

4. Standard maintaince contract will will apply for the first 30days after installation.

Service rates.

Standard rate -prepaid £25/half hour
Standard rate £30/half hour (min £90 or min £15 inhouse)
Standard rate(Out of hour, last minute notice)* £45/half hour
Outsource £50/half hour
Email Support £12 per instance.
Travel Distance 35p/mile
Travel Time £15/hour
Accommodation cost + 30%
Other expenses cost + 30%

*Out of hours include weekends, evenings and public holidays.
*Last minute notices includes onsite installation or an onsite service under a 72hrs notice period.

Service rates.

Support level 1

Provides unlimited email support for a period of one (1) year.


	Per Year	Per Month
PC System	N/A	N/A
Backoffice System	£55/year	N/A
For each POS unit	£75/year	N/A

Support level 2

Provides unlimited email support and provides telephone support during normal business hours for a period of one (1) year.


	Per Year	Per Month
PC System	£80/year	£9/month
Backoffice System	£100/year	£11/month
For each POS unit	£150/year	£16/month

Support level 3

Provides unlimited email support, provides telephone support during normal business hours and network support to your server by our support team for a period of one (1) year

	Per Year	Per Month
PC System	£120/year	£13/month
Backoffice System	£150/year	£17/month
For each POS unit	£200/year	£22/month

Support level 4

Provides unlimited email support, provides telephone support, during normal business hours, provides network support to your server by our support team and 24 hour per day emergency telephone support will be provided for a period of one (1) year.

	Per Year	Per Month
PC System	£200/year	£22/month
Backoffice System	£250/year	£27/month
For each POS unit	£350/year	£37/month

All charges after maintance is charged at the normal rate.

All prices exclude VAT and subject to change with out notice.